Refund policy

Last updated: {{ last_updated }}

Thank you for shopping with {{ shop_name }}. We want you to love what you ordered - if something isn't right, here's how returns and refunds work.

RETURNS
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, unworn, and in the same condition you received it, in its original packaging.

To start a return, contact us first at {{ email }} with your order number and reason for the return. Items sent back without first requesting a return will not be accepted.

DAMAGED, FAULTY, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us straight away at {{ email }} with a photo and your order number - we'll sort a replacement, repair, or full refund at no cost to you.

EXCEPTIONS
We can't accept returns on sale items, gift cards, or items marked final sale at time of purchase, unless faulty.

RETURN SHIPPING
Unless the item is faulty, damaged, or incorrect, return shipping cost is the customer's responsibility. We recommend a trackable shipping service.

REFUNDS
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5-10 business days (allow extra time for your bank to post it). If 15+ business days pass with no refund, contact us at {{ email }}.

EXCHANGES
The fastest way to get a different item is to return what you have and, once accepted, place a new order.

YOUR CONSUMER GUARANTEE RIGHTS
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure under the ACL, you're entitled to a replacement or refund and compensation for other reasonably foreseeable loss.

CONTACT
Questions about returns or refunds? Contact us at {{ email }}{% if address != blank %} or at {{ address }}{% endif %}.